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At Outstandinghighs, we take pride in creating beautiful, high-quality floral arrangements. Due to the perishable nature of our products, we have specific policies regarding returns, exchanges, and refunds.
We guarantee that all floral arrangements will arrive fresh and in excellent condition. If you receive an arrangement that does not meet our quality standards, please contact us within 24 hours of delivery.
Due to the perishable nature of flowers, we generally do not accept returns of floral arrangements once they have been delivered. However, we will work with you to resolve any issues with your order.
If your arrangement arrives damaged or in poor condition, please contact us immediately with photos of the issue. We will arrange for a replacement or provide a full refund.
If you receive an item that differs from what you ordered, please contact us within 24 hours. We will arrange for the correct item to be delivered or provide a full refund.
Orders can be cancelled up to 48 hours before the scheduled delivery date for a full refund. Cancellations made within 48 hours of delivery may be subject to a cancellation fee of up to 50% of the order value.
| Time Before Delivery | Refund Amount |
|---|---|
| More than 48 hours | 100% refund |
| 24-48 hours | 50% refund |
| Less than 24 hours | No refund |
If you are eligible for a refund, we will process it to the original payment method within 5-10 business days. You will receive an email confirmation once the refund has been processed.
Custom arrangements and special orders are non-refundable once production has begun. If you need to cancel a custom order, please contact us as soon as possible. Refunds for cancelled custom orders will be determined on a case-by-case basis.
If you experience issues with delivery, such as:
Please contact us immediately. We will work to resolve the issue and may offer a replacement delivery or refund depending on the circumstances.
To request a return, exchange, or refund, please contact us:
If you have questions about our return policy, please contact us:
Outstandinghighs
1282 1st Ave, New York, NY 10065, United States
Phone: +12123961700
Email: info@outstandinghighs.world